Questions and Answers

Use Sign Up (also in the main menu). Create your account with email and password in under a minute. When you are ready to bid, buy, or sell, you will be guided through profile verification — seller and professional accounts are reviewed by admin only after that profile is complete.

Start from Sell My Horse and follow the listing flow for auctions. Current auction sections are under Auctions. If you are unsure which section applies, contact us.

Open Auctions, choose the relevant section, then select a horse to view details and bidding rules. You may need to be logged in to bid or complete payment—use Login or Sign Up first.

At checkout, available payment options (e.g. card or manual EFT where offered) are shown for that purchase. For billing and buyer/seller obligations, see our Terms & Conditions and related policies. Contact us if you need help with a specific payment.

If a lot does not meet reserve or receives no qualifying bids, it typically remains unsold for that run. You can often relist or explore other sale options (for example marketplace horses or sell privately via Buy That Horse). Exact rules depend on the auction section—contact us with your listing details.

To market a horse through Buy That Horse, please contact us for assistance and listing approval. Browse marketplace horses or explore auctions via Sell My Horse. For tack and gear, use Add Monthly Listing on the Marketplace.

Base your asking price or reserve on training level, age, health and soundness, competition or breeding record, and similar horses on the market. We can help you think it through—contact us with photos and background for guidance.

Browse Services for professionals and training-related listings, and Articles for reads and resources. If you are looking for something specific, contact us.

Buy That Horse – Banking details

Account name: Gold Business Account
Account number: 63211528253
Branch code: 250655
Bank: FNB
Account type: Business Account

Payment reference: Please use your name / invoice number / auction reference so we can identify your payment.
Proof of payment: Please send your POP once payment has been made to buythathorsesa@gmail.com.

Do not rely on banking details sent from unofficial channels. Full payment terms are in our Terms & Conditions.

Clients must contact Buy That Horse directly to book a viewing on an auction horse—do not message or phone the seller yourself or arrange a viewing outside our process. Use Book a Viewing (or related services) under Auctions where available, or contact us with the horse’s name, lot or URL, and your preferred times. Viewings are subject to seller availability and auction rules.

Clients must contact the Buy That Horse team directly to arrange vetting on an auction horse they want to bid on—do not message or phone the seller yourself or set up a vet visit outside our process. Contact us (or use Book a Vetting under Auctions where offered) with the horse’s details, lot or URL, and your vet’s details. Appoint a vet you trust for the pre-purchase examination and allow enough time for the report before the auction closes if possible.

Collection and transport timeframes depend on the terms shown on that auction listing and our Terms & Conditions. After you win a lot, follow any instructions in your confirmation email or contact us to agree handover dates.

At Buy That Horse, a premium listing fee of R599 per equine applies to secure placement within our curated online auction platform.

A 10% commission is payable on each successful sale, calculated on the final selling price.

In support of equine welfare and meaningful community impact, R200 from every successful sale will be donated to a charity from our selected list, personally chosen by the seller.

We also offer a selection of exclusive packages and tailored assistance services where required, including marketing support, professional presentation guidance, buyer coordination, welfare-related services, and additional premium support solutions.

For further information regarding our packages and bespoke services, please contact us directly.

At Buy That Horse, no listing fees apply for our Monthly Equestrian Auction. A 15% commission is payable only on successfully sold items. Exclusive promotional packages and additional assistance services are also available upon request. Please contact us directly for further information.

PHOTO & VIDEO UPLOAD GUIDELINES

Please upload clear, high-quality and recent photos that accurately represent your horse.

✔ Maximum of 10 photos per horse
✔ Landscape photos work best
✔ Recommended size: 2048 × 1536 px or larger
✔ Formats accepted: JPEG or WebP
✔ Maximum file size: 10 MB per photo

We recommend including the following photos:

• A full-body landscape photo of the horse from the LEFT side, taken standing correctly to clearly show the horse’s body and conformation
• A full-body landscape photo of the horse from the RIGHT side, taken in the same manner
• A FRONT view photo showing the horse standing square
• A BACK view photo showing the horse’s hindquarters and overall conformation
• A photo of the horse performing the discipline it is trained for
• A clear trotting photo
• A clear cantering photo
• Headshots and additional ridden photos if available

For the best results:
• Use natural lighting
• Ensure the horse is clean and clearly visible
• Use uncluttered backgrounds where possible
• Avoid blurry, dark or heavily filtered images

IMPORTANT:
• Photos must be recent and taken within the last 2 weeks
• Edited photos are permitted for lighting, cropping and presentation purposes only
• Editing may NOT alter, hide or misrepresent the horse’s appearance, markings, condition, soundness or conformation
• No riding photos without a correctly fitted riding helmet may be posted
• No dangerous riding, unsafe behaviour or dangerous stunts may be shown
• Horses shown in poor condition, distress or compromised welfare conditions may not be accepted

VIDEO UPLOAD GUIDELINES

✔ Upload 1 edited video compilation per horse
✔ Maximum video length: 2 minutes
✔ Recommended quality: 1080p HD
✔ Format: MP4
✔ Maximum file size: 100 MB

For the best results:
• Use steady, well-lit footage
• Include walk, trot and canter where possible
• Show the horse standing naturally
• Include ridden footage and jumping footage if applicable
• Keep clips short, clear and professional

Use List with us. Choose one path:

• Offer a service (farrier, chiro, etc.): create a Professional account, get approved, tick services and set rates. Clients Book via Buy That Horse and pay BTH (platform keeps the payment).
• Sell on the Monthly Equestrian Auction: use Add Monthly Listing for gear/goods (seller wallet on sale).

Online Store products are loaded by Buy That Horse only — suppliers cannot upload store products themselves.