Questions en Answers
Common questions about registering, auctions, payments, and more.
1 How do I register?
Use Sign Up (also in the main menu). Create your account with a valid email and password, then complete any profile steps you are prompted for.
2 How do I sell my horse on the auction?
Start from Sell My Horse and follow the listing flow for auctions. Current auction sections are under Auctions. If you are unsure which section applies, contact us.
3 How do I buy a horse on the auction?
4 How does payment work?
At checkout, available payment options (e.g. card or manual EFT where offered) are shown for that purchase. For billing and buyer/seller obligations, see our Terms & Conditions and related policies. Contact us if you need help with a specific payment.
5 What happens if my horse does not sell on the auction?
If a lot does not meet reserve or receives no qualifying bids, it typically remains unsold for that run. You can often relist or explore other sale options (for example marketplace horses or private treaty via Buy A Horse). Exact rules depend on the auction section—contact us with your listing details.
6 Where else can I sell my horse?
Besides auctions, you can use Add Listing for marketplace-style listings and explore options from Sell My Horse and Marketplace.
7 How do I price my horse?
Base your asking price or reserve on training level, age, health and soundness, competition or breeding record, and similar horses on the market. We can help you think it through—contact us with photos and background for guidance.
8 What courses do you offer?
Browse Services for professionals and training-related listings, and Articles for reads and resources. If you are looking for something specific, contact us.
9 What is your bank details?
Banking details for manual EFT (when that payment path is used) are shown on your checkout or invoice where applicable. For a copy of our banking details or to confirm a payment, please contact us—do not rely on details sent from unofficial channels.
10 How do I book a viewing on a horse I want to bid on?
Use any enquiry or “contact seller” option on the auction or listing page, or contact us with the horse’s name, lot or URL, and your preferred viewing times. Viewings are subject to seller availability and auction rules.
13 How do I arrange a vetting on a horse I want to bid on?
Book a vet you trust for a pre-purchase examination. Coordinate access to the horse with the seller (or via our team) before you bid, and allow enough time for the vet’s report before the auction closes if possible.
14 How long do I have to move the horse I bought on the auction?
Collection and transport timeframes depend on the terms shown on that auction listing and our Terms & Conditions. After you win a lot, follow any instructions in your confirmation email or contact us to agree handover dates.
Still stuck? Contact us.